Covid19 Guidelines

Burnaby Neuromuscular Massage Therapy Clinic

May 15, 2020

WORKPLACE HEALTH AND SAFETY PROTOCOLS

DURING COVID-19 PANDEMIC

 

 

 

6411 Nelson Ave

Burnaby, B.C.

V5H 4H3

604-436-5500

Burnabyrehab.com

 

 

 

  • STAY INFORMED ABOUT THE LOCAL COVID-19 SITUATION

 

  • Check relevant websites and news sources daily for up-to-date information and instructions regarding the virus.
  • ALL STAFF MUST SELF-MONITOR FOR SYMPTOMS AND USE THE SELF-ASSESSMENT TOOL:

 

    • ADMINISTRATIVE CONTROLS
      • Staff at Burnaby Neuromuscular Massage Therapy Clinic will be required to stay home if sick or symptomatic in any way.
      • Staff will be provided with up-to-date information and training on COVID-19 risk factors.
      • Staff will participate and sign a self-monitoring health sheet.
      • Mandatory wearing of facemasks for all employees and staff during treatment sessions.
      • Clients are required to wear a mask upon entering the clinic if arriving without a mask they will be given a disposable face mask level1.
      • Limit client access to certain workplace areas, where appropriate.
      • Maintain a minimum of two metres in the waiting area and common area of the clinic.
      • Clients will be required to sign the Covid-19 patient intake consent form.
  • CREATE SIGNAGE POSTINGS OUTSIDE OF CLINIC REGARDING POLICIES FOR ADMITTANCE

            See “Notice to All Patients”

  • PROVIDE SANITATION STATIONS THROUGHOUT CLINIC THAT INCLUDE:
  • Soap and Water, Lysol Wipes, Hand Sanitizer, No Touch Trash Cans
  • PHONE SCREENING TO ENSURE PATIENTS:
  • Have no recent history of travel
  • Have no underlying health issues
  • Have no contact with anyone suspected of carrying the virus
  • Have no illness or symptoms consistent with COVID-19
  • RELAXED CANCELLATION POLICY

When booking or conforming appointments, clients should be reminded to reschedule if they become sick or develop symptoms

  • Ensure clients do not feel pressured to attend appointments for fear of being charged a late cancellation fee.

 

  • HANDLING PAYMENTS

Limit contact by allowing clients to scan/tap/swipe their own cards.

  • Employees to practice proper hand hygiene with alcohol-based sanitizers after handling cash or credit cards.
  • Pin Pad sanitized after every touch.
  • PERFORM ROUTINE ENVIRONMENTAL CLEANING
  • Routinely clean and disinfect all frequently touched surfaces, such as work stations, countertops, pin pads, and doorknobs.
  • Discourage sharing of work supplies and phone equipment if feasible.
  • Use of alcohol-based cleaning solutions to clean hard surfaces, treatment tables, door knobs etc.
  • Practitioners must practice effective hand hygiene at the beginning and end of their shift, before and after seeing clients, and performing clinic tasks.
  • WASHING SHEETS AND TOWELS

 

  • Sheets and towels will be laundered and dried on the highest temperature setting possible. Ensure items are thoroughly dried.
  • PROVIDE EDUCATION AND TRAINING MATERIALS IN AN EASY TO UNDERSTAND FORMAT AND APPROPRIATE LANGUAGE FOR ALL STAFF AND VISITORS.

 

  • Fact sheets and posters will be posted in the waiting room and throughout the clinic.
  • IMPLEMENT PRACTICES TO MINIMIZE CLOSE CONTACT BETWEEN STAFF

 

  • Practitioners working staggered shifts.
  • Assign each practitioner a dedicated work area.
  • Staff room arranged to follow physical distancing
  • Schedule staggered break times to limit the number of staff in one area.
  • STAGGER CLIENT APPOINTMENTS TO MINIMIZE CHANCE OF CONTACT BETWEEN PATIENTS 
  • ADEQUATE BREAKS BETWEEN BOOKINGS TO THOROUGHLY SANITIZE TREATMENT TABLES, HIGH TOUCH SURFACES AND EQUIPMENT.-Allows for each client to proceed straight to the treatment room without waiting or touching any surfaces.

IF A STAFF MEMBER BECOMES ILL AT WORK

The staff member will be separated from other employees, clients,  and visitors and sent home immediately.

  • CDC guidelines on “Cleaning and Disinfection after Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility” will then be implemented.
  • Staff members patients will be contacted.

 

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility or Building

  • Close off areas visited by the ill person and inform the Head of Building Maintenance.
  • Cleaning staff will clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment [pin pad] used by the ill person.
  • Follow instructions from the Head of Building Maintenance which may include ceasing operations for the days or days required.

HOW TO CLEAN AND DISINFECT

HARD [Non-Porous] SURFACES

  • If the surfaces are dirty, they should be cleaned using soap and water prior to disinfectant.
  • Disinfect using a 70 percent [minimum] alcohol solution.

ELECTRONICS

  • For electronics such as keyboards and point of sale pin pads, and phones use alcohol-based wipes, or sprays to disinfect.

LAUNDRY

  • Laundry is to be placed in a bag located in each room immediately after use, washed each night, and dried thoroughly before returning to use at the clinic.
  • Clean the laundry bag each night as well.
  • Wash hands after handling laundry.

 

 

 

 

 

BUILDING CLEANING

    • The building is cleaned daily in the evening including common areas, bathrooms, and each office/clinic space.
    • Cleaning staff are trained to disinfect all surfaces and areas within the building.
  • Building Head of Maintenance has the cleaning staff perform a SUPER CLEAN every weekend to sterilize the entire building.